DESCRIPTION

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision.

• Provide subscription support for INSITE, Fleet Cal, Zap IT, and Service Plus platforms.

• Assist North American customers via calls and emails in resolving subscription-related queries.

• Handle global customer interactions professionally and efficiently.

• Ensure accurate documentation of customer interactions and resolutions.

• Troubleshoot basic subscription issues and escalate as needed.

• Follow company guidelines and maintain service quality standards.

• Conduct research, prepare statistical reports, and address routine information requests.

• Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets.

• Assist with data collection, data entry, and report generation on various departmental activities.

• Prepare documentation for payment of vendors, suppliers, and other third parties as applicable; submit documentation and enter requests for payments into the accounting system.

• Respond to inquiries from accounts payable and payees.

• Document and maintain departmental policies and procedures.

• Participate as a team member on departmental business improvement assignments and projects as needed.

• Perform other routine administrative activities as needed per the established procedures of the organization and/or department.

RESPONSIBILITIES

Qualifications:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

Competencies:

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Ensures Accountability: Holding self and others accountable to meet commitments.

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

• Data Analytics: Discovering, interpreting, and communicating qualitative and quantitative data; determining conclusions relying on knowledge of business or functional frameworks; simultaneously applying statistics, data validity, data visualization, and problem-solving approaches to effectively extract meaningful patterns and business insights; presenting conclusions and outcomes that enable data-driven business decisions.

• Data Communication and Visualization: Constructing a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

QUALIFICATIONS

Skills and Experience:

• Experience in handling global customers via phone and email.

• Willingness to work in rotational shifts (5 PM or 8 PM IST).

• Strong communication and problem-solving skills.

• Ability to manage multiple customer queries effectively.

• Prior experience in calling support or a similar role is a plus.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2410561

Relocation Package No