DESCRIPTION

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Completes work with a limited degree of supervision.

Key Responsibilities:

Direct Sales:

• Handle inbound, unsolicited prospect calls and convert these opportunities into sales.

• Develop opportunities to sell company products and services by developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources.

• Drive additional sales through follow-up calls or emails to existing customers for repeat business, cross-selling, and up-selling.

• Conduct negotiations according to company guidelines.

• Achieve revenue and margin targets.

• Ensure customer satisfaction through the use of the Cummins Sales Process and execution of the sales cycle from lead to sale.

Sales Support:

• Create and deliver qualified leads to sales representatives where appropriate.

• Assist the salesforce with quotation/RFP management and other sales cycle operations as needed.

• Build and/or maintain positive customer relationships that generate loyalty and/or future sales.

• Support negotiations according to company guidelines.

• Assist with accounts receivables.

• Answer more complex, escalated internal and sales customer inquiries promptly and accurately.

• Analyze customer inquiries to identify recurring user problems and recommend solutions.

• Provide additional support to more complex accounts or for customer questions requiring extensive research.

• Enter new customer data and update changes to existing accounts in the corporate database.

• Support setting up new customer accounts per Cummins' guidelines.

• Maintain accurate sales entry, reporting, and forecasting through the utilization of Cummins tools and processes.

• Seek opportunities to utilize processes, procedures, and initiatives designed to grow the business and increase customer value and loyalty.

• Ensure correct utilization of relevant company processes, systems, and procedures by Inside Sales.

• Evaluate results and recommend improvements.

• Assure good communication and coordination across the Sales function and other departments in support of customer satisfaction, sales goals, and Cummins culture goals.

• Coordinate input from sales staff to develop proactive communications to customers.

• Ensure dealers' claims are processed timely and all actions by dealerships are in place.

• Plan, prioritize, and schedule Inside Sales activities and resources to ensure continuity of service.

• Mentor and develop Inside Sales staff to ensure that sales support targets are met.

Administrative Support:

• Conduct research, prepare statistical reports, and address routine to complex information requests.

• Gather, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases or spreadsheets.

• Complete data collection, data entry, and report generation on various departmental related activities.

• Perform associate functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

• Respond to, or redirect, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes.

• Prepare documentation for payment of vendors, suppliers, and other third parties as applicable.

• Submit documentation and enter requests for payments into the accounting system.

• Respond to inquiries from accounts payable and payees.

• Document and maintain departmental policies and procedures.

• Participate as a team member on departmental related business improvement assignments and projects as needed.

• Perform other routine to complex administrative activities as needed per the established procedures of the organization and/or department.

• Act as an informal resource for colleagues with less experience.

RESPONSIBILITIES

Qualifications:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

Competencies:

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Ensures Accountability: Holding self and others accountable to meet commitments.

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

• Data Analytics: Discovering, interpreting, and communicating qualitative and quantitative data to enable data-driven business decisions.

• Data Communication and Visualization: Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization.

• Project Schedule Management: Managing the planned schedule using recommended tools and processes to drive completion within the agreed timeline.

• Adapts to Target Audience: Explaining complex topics in a way that the target audience can understand, retain, and use the information.

• Integrates Customer Perspective: Incorporating an understanding of the customers' perspective to develop sales content that improves our ability to meet their needs and increase revenue.

QUALIFICATIONS

Experience:

• Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

Job Sales

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2409816

Relocation Package No